Refund Policy

30-day money-back guarantee

If Netkeel is not right for you, ask for a refund within 30 days of creating your account and we will refund the payments you made during those 30 days.

How to ask

Open a support ticket in the panel, or email support@netkeel.com from the address on your account, within 30 days of creating your account. You do not have to give a reason.

How refunds are paid

We refund to the card you paid with, usually within 5 business days of approving the request. Your bank may take a few more days to show it.

What happens to your account

A money-back refund closes your account: we delete your servers and the websites on them. Download anything you want to keep, or make sure it is in your own backup bucket, before you ask.

When the guarantee does not apply

• Requests made more than 30 days after the account was created.
• Customers who have had a Netkeel account before, or a second account opened to use the guarantee again.
• Accounts suspended for breaking our Acceptable Use Policy.

After 30 days

Because servers are billed by the hour, you pay only for the time they exist: delete a server and its billing stops at the end of that hour. Outside the guarantee, payments are not refundable, except for billing errors, duplicate charges, or where the law requires a refund. If you think we charged you by mistake, contact us and we will look into it.